General
What happens if a check is returned?
A $40 bank and administrative fee may be charged for returned checks.
Why doesn’t my floor look exactly like the sample?
Wood flooring is a natural product, so differences in color, grain, and shading are normal. Floors may also change color over time, which is part of their natural character.
Is there a restocking fee?
Yes. Accepted returns may be subject to a 25% restocking fee. The business may also reserve the right to refuse a return.
Are you open nights or weekends?
Please contact Zar Floor Supply directly to confirm current store hours and weekend availability. The source lists KO’s exact hours, but those hours may not apply to Zar Floor Supply.
Do you offer shipping outside your local area?
Yes. Shipping may be available for orders going beyond the regular delivery area, depending on the destination, order size, and shipping method. The source says KO ships nationwide and beyond via USPS, UPS, and LTL; this version generalizes that language for Zar Floor Supply.
Can you deliver to a home or job site?
Delivery may be available to homes, businesses, and job sites depending on location, access, and order details. Delivery fees and conditions may apply. The source describes KO’s own-truck delivery area and fee structure; this version keeps the concept but removes KO-specific geography and pricing.
Can I apply for credit with Zar Floor Supply?
If you are interested in opening a credit account, please contact Zar Floor Supply for application details and approval requirements. This is adapted from the source FAQ’s credit-application language.
Who can buy from Zar Floor Supply?
Zar Floor Supply serves flooring professionals, contractors, and customers looking for quality flooring products and supplies. This is a brand adaptation; the source specifically says KO sells only to the trade.
What forms of payment do you accept?
We accept cash, checks, and major credit cards at the time of purchase, including Visa, MasterCard, American Express, and Discover.
Can I return products I purchased?
Returns usually require prior authorization and may be accepted only for eligible stocking items within 30 days of purchase, with proof of purchase, provided the material is in original condition and packaging.
What items are non-returnable?
Non-stocking items, clearance or liquidation items, special-order materials, adhesives, finishes, and stains are generally non-returnable.
Do your products come with warranties?
Warranties are provided by the product manufacturers. Customers should review the warranty terms and requirements before installation. If a product appears defective, do not install it, since installation is typically considered acceptance of the product.