Last Updated: 03/26/2026
ZAR Floor Supply is committed to processing and delivering orders quickly and reliably. Most in-stock items are processed within 1–2 business days before shipment.
Shipping rates are calculated at checkout based on your location, order size, and selected delivery method.
At this time, we ship within the continental United States. Shipping to Alaska, Hawaii, and international locations may not be available.
Orders are shipped using trusted carriers such as UPS, USPS, and freight providers depending on the size and type of product.
Delivery times vary based on destination and shipping method. Freight deliveries are typically curbside, and customers are responsible for ensuring proper access and unloading at the delivery location.
Customers should inspect all shipments immediately upon delivery and note any visible damage with the carrier.
We stand behind the quality of our products and aim to ensure customer satisfaction. Returns are accepted on eligible items within 30 days of delivery.
To qualify for a return, items must meet the following conditions:
Approved returns may be subject to a restocking fee of up to 25%, which will be deducted from the refund.
Customers are responsible for return shipping costs unless the return is due to an error or defect.
The following items are not eligible for return:
We do not offer direct exchanges. Customers should return eligible items and place a new order if needed.
Once a return is received and inspected, refunds will be issued to the original payment method or as store credit, depending on customer preference.
All returns must be approved in advance. Return requests will be reviewed, and if approved, instructions will be provided for completing the return.
If you have any questions regarding shipping or returns, please contact ZAR Floor Supply using the contact information provided on our website.